Contact Us

Trevor Carr is responsible for the weeklyFiX’s market commentary, breaking news and opinion. He traded in the foreign exchange and money markets for 30 years, working for a variety of prestigious institutions including Midland Bank, Lloyds Bank, Credit Agricole and Bayern LB. Throughout his career he has been a regular contributor to currency option and strategy publications. He can be contacted by email at fx@euromoney.com and on +44 207 779 8416.

Alexandra Fletcher, FX reporter, is responsible for enhancing and expanding Euromoney’s FX news coverage both on the weeklyFiX and in Euromoney magazine. She can be contacted at
afletcher@euromoney.com and on +44 207 779 8147.


FAQ : What is the FiX? - Customer Service - Subscription queries - Free Trials-  Email news alerts - AdvertisingEditorial - Cancellations and RefundsPrivacySecurity -

weeklyFiX contacts:

To subscribe to the weeklyFiX, or to receive information about an existing subscription
Subscribe online, Contact the hotline, or you can call us on +44 (0)20 7779 8999 (UK) and +1 212 224 3570 (US). Contact us if you are interested in purchasing further subscriptions or for group multiple logins.

If you would like to comment on any of the articles you have read on the site, you can add comments directly to the articles themselves, contact Trevor Carr or Alex Fletcher. Address questions to Clive Horwood, editor, or Erica Jeffery, online editor.


If you have any queries about the FX poll, please email head of research, Tim Moxon, or call him on +44 (0)20 7779 8694.

If you have a technical enquiry about problems opening pages or accessing the site, or enquiries about your email options: 
Contact our customer services team or call us on +44(0)20 7779 8610.

If you have an enquiry about advertising on the weeklyFiX
Contact Chris Hunt, online publisher or you can call on +44 (0) 207 779 8424.

If you have an enquiry about advertising Jobs on the weeklyFiX
Contact the euromoneyjobs.com sales team or you can call on +44 (0) 8707 748725.


Our address is:
 

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Switchboard tel: +44 (0) 207 779 8888

HELP: FAQs

Customer Service

Q: How do I subscribe to the weeklyFiX?

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Editorial

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The weeklyFiX: Find out FX market information. Before the rest of the market does.

The weeklyFiX delivers FX news and exclusive breaking news, essential analysis of FX market trends and regulation, opinionated commentary, Q&A's with industry experts, people moves, market data & market analysis. The weeklyFiX is read by top individual FX investors, FX brokers and investment banks. And the FiX publishes a more extensive set of results from Euromoney's annual FX survey, allowing you a more comprehensive view of the top market participants.

What's going on in the world of FX? Get your FiX to find out. The weeklyFiX builds on Euromoney's market-leading coverage of foreign exchange, providing up-to-date analysis of the institutions, people and products in the global FX business, as well as breaking news on the multi-trillion dollar market. You will also find current people moves in the FX industry. And you'll find the FiX reports on the market before anyone else does. Find out what's going on in the FX markets now. Get your weeklyFiX


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What's included in your subscription:

  • FX market News & comment: News you will find elsewhere, but only after we've covered it! The FiX gets the buzz going in the first place. Read the latest FX market content online and search the archive; submit your own comments on the issues that matter to you. Breaking news on the FX market, as it happens. If you want to be first in-the-know, get your FiX.                                                                                             Forex news archive

  • FX People moves: Find out who's going where when... what's going on with your competitors and your colleagues. Who's hot property today? Find out with the FiX.
                                                                                          Forex people moves archive

  • FX poll: Access the full results of the FX market's largest poll. The annual FX poll is widely considered the benchmark league table of the FX market. Treasurers, traders and investors worldwide rate the banks they use to conduct their currency transactions in terms of both transaction volumes and quality of service.

  • One-year access to the website www.euromoneyfix.com.

  • Set up an e-alert so you know as soon as new stories are released. Editorial is professional and opinionated. Strongly opinionated. By market participants, for market participants (buy and sell-side).

  • Tailored RSS news feeds and e-alerts direct to your desktop/PDA/BlackBerry.

The weeklyFiX is published by Euromoney. Euromoney Institutional Investor PLC is listed on the London Stock Exchange and a member of the FTSE-250 share index. It is a leading international business-to-business media group focused primarily on the international finance, metals and commodities sectors. It publishes more than 70 titles and runs an extensive portfolio of conferences, seminars and training courses and is a leading provider of electronic information and data services.


Customer Service

Q:
How do I subscribe to the weeklyFiX?
Subscribe online now to access the FiX immediately; you may pay for your subscription online by credit card (Visa, Mastercard, American Express) or by requesting an invoice be sent to your company. The invoice will state payment options, including details of cheque and bank transfers. Online access will be granted upon receipt of payment, so for immediate access, pay by credit card. Alternatively contact our Hotline team: +44 (0) 207 779 8999 or our subscriptions team at please call +44(0) 207 779 8754.

Q: I am a Euromoney subscriber. Will I automatically have access to the weeklyFiX?
No. Euromoney and the weeklyFiX are two seperate products. However, you will receive a discount on the FiX subscription price when you choose to subscribe. You may subscribe to the weeklyFiX for £350/€525/$665 (excluding VAT). This will include access to the full FX poll results. Your special offer will display once you enter in your email address to subscribe to the FiX. To claim this discounted price please call +44(0) 207 779 8754.

Q. Who do I contact if I have a question about my subscription?
If you have any questions regarding your subscription please contact us using the details below:

Customer Services
Euromoney Institutional Investor plc
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United Kingdom
Customerservices@euromoneyplc.com
Telephone: +44(0)207 779 8610
Fax +44(0)207 779 8602

Please be sure to include your full name and title of product you are subscribed to (Euromoney FiX) to allow us to quickly retrieve your subscription details.

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Your username and password allows access to the site from a single computer. If you would like to have further access please contact Nicola Baker on +44 (0)20 7779 8754

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You can have a password reminder sent to your email address.


Subscription

Q. What is included in my subscription?
The weeklyFiX
:
What's going on in the world of FX this week? Get your FiX to find out. Find out FX market information before the market does. The weeklyFiX builds on Euromoney's market-leading coverage of foreign exchange, providing up-to-date analysis of the institutions, people and products in the global FX business, as well as breaking news on the multi-trillion dollar market. You will also find current people moves in the FX industry. Find out what's going on in the FX markets every week. Get your weeklyFiX.

A subscription includes one-year access to the website www.euromoneyfix.com. Content and functions of this site include:

  • Weekly news & opinion, delivered to you online
    Set up an e-alert so you know as soon as new stories are released. Editorial is professional and opinionated. Strongly opinionated. By market participants, for market participants (buy and sell-side).
  • Breaking news on the FX market, as it happens. Be the first to know.
  • News & Comment - Read the latest FX market content online and search the archive; submit your own comments on the issues that matter to you
  • People Moves - Keep up to date with the moves in the market that matter; hear it here first!
  • Q&A - Read the views of industry experts on the industry's hottest topics, and share your own opinions and experience
  • FX industry benchmark data – FiX subscribers get full access to Euromoneys benchmark FX poll results data
  • Tailored RSS news feeds and e-alerts direct to your desktop/PDA/BlackBerry
  • Unlimited annual access to http://www.euromoneyfix.com/ (1 subscription = 1 login).
    Please contact us if you are interested in purchasing further subscriptions or for group multiple logins.

    Find out what's going on in the FX markets every week. Get your weeklyFiX.

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Q. What are the current subscription rates?
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Q. How can I pay for my subscription?
You may pay for your subscription online by credit card (Visa, Mastercard, American Express) or by requesting an invoice be sent to your company. The invoice will state payment options, including details of cheque and bank transfers. Online access will be granted upon receipt of payment, so for immediate access, pay by credit card.

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If payment is taken online your statement will have the reference – "EUROMONEY ONLINE TRAN LONDON"

Otherwise it will show - “Euromoney Inst.Investor PLC London UK”

For payments made to an Agency please contact the Agency directly.

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Q. When will my subscription start and finish?
This information can be found on your receipt. Alternatively please contact Customer Services.

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Q. How do I confirm my expiry date?
This can be found on your receipt, which will state the period of your subscription. You will have received a written receipt by post after your payment has been processed. Alternatively, please contact Customer Services quoting your subscription number and the full name of the subscriber and we will be able to confirm this

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Q. Will I be reminded before my subscription expires?
You will be reminded with emails and by post when your account is due for renewal to ensure there is no lapse in service. 


Q. I am an eligible buy side participant who contributed to the latest FX survey. What must I do to access the site?
You were presented with the option to opt in to site access upon completion of the survey, and should receive a password via email. Only participants who fulfil the following criteria are eligible for free access:

This site is free to qualifying members of the buy side who participated in the latest survey and who opted in to accessing the site. A subscription is required for vendor firms, interdealer brokerages and bankers to access the site.

The definition of 'buy side' firms encompasses investing institutions such as mutual funds, pension funds, insurance companies, independent traders, hedge funds, CTAs, asset managers, and corporates. Technology vendors do not fall into the definition of “buy side” firms.

Respondents to the annual FX survey may not be eligible for free access if their vote was not verified or they failed to give sufficient data.

If you fulfill the above criteria but have not received your password please contact us. If you do not fulfil the above criteria but would like to access the site, subscribe online now, contact our hotline team +44 (0) 207 779 8999 or our subscriptions team +44(0) 207 779 8754 for access

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Security

Q. Is your online payment facility secure?
Our credit card payments are handled by our payment department. Datacash, who use state-of-the-art security tools and techniques to ensure that your online payment is completely secure. When you enter your credit or debit card details, a secure link is set up between your browser and Datacash. If you would like more information, please visit www.datacash.com.

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Q. Will my credit card information be stored by Euromoney Institutional Investor PLC?
We do not store your full credit card information, the last 4 digits are retained temporarily as a reference only.

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Free Trials

Q: Can I sign up for a free trial?
You may request a free trial to the FiX. Only active market participants who provide accurate information, and have not already had access, will be accepted. Your application will be verified and you will be notified of the outcome by email. Trialists may not access FX poll information. If your application is not successful but you believe this was in error you may contact us to enquire further. Anyone may access selected Editor's choice pieces free of charge.

Cancellations and Refunds

Q. How do I cancel my subscription?
We require all cancellations to be submitted in writing. This can be via email, fax or by post. Please contact Customer Services.
Please state the subscription number and name and address of subscriber. It would help us improve the quality of the product if you could tell us why you are cancelling – please feel free to share. Any remaining monies on the subscription will be refunded back to the payee.

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Q. What terms and conditions apply to my use of the service?
Please click here to view our terms and conditions.

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Privacy 

Q. What precautions are taken to secure my privacy?
Euromoney Institutional Investor plc is committed to your privacy. Please click here to read our privacy policy.

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Email News Alerts 

Q. How do I adjust my settings – UNSUBSCRIBE or PERSONALIZE my e-mail newsletters?
 
Visit http://www.euromoneyfix.com/EmailPreferences.aspx to sign up. You may also use this page to unsubscribe from all emails.

The emails are scheduled as follows:

  • Fri: The weeklyFiX emails
     The weeklyFiX provides up-to-date analysis of the institutions, people and products in the global FX business, as well as breaking news on the multi-trillion dollar market.
  • Breaking news alerts as-they-happen

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Q. Why have I stopped receiving the e-mail newsletters?
If you have not visited the site in more than 12 months, we do not email you. To get back on the email list, login to the site. Some newsletters are stopped by company firewalls and spam filters, please check with your IT Department about allowing the newsletter through. If this is not the case, please contact Customer Services , and we can look into this matter and check when the last newsletter was sent out. We can double check your email address is on the newsletter distribution list.


Q. I'm never able to click on the links in the email, or the entire email looks garbled when I receive it. What can I do to change this?
You will get more out of the emails if you select the 'Text' email format option. Visit the Email Settings page to select this option.

Q. Your username and password allows access to the site from a single computer. If you would like to have further access please contact Nicola Baker on +44 (0)20 7779 8754 .  Visit to sign up. You may also use this page to unsubscribe from all emails.



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Editorial

Q. Who should I contact if I have a question about this publication?
We welcome comments from our users/readers - please contact us at customerservices@euromoneyplc.com.

You can contact the editorial team by email fx@euromoney.com

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